Shipping policy
Who We Are
DTWM Limited ("we," "us," or "our") operates the website www.olivia-wears.store (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship to the United Kingdom.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 11:00 PM (GMT/BST) London time will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days
Shipping Process
- Courier Services: We use reliable carriers such as Royal Mail and DPD for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our refund policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Website name: olivia-wears.store
Company name: DTWM LIMITED
Address: RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
E-Mail: hey@olivia-wears.com
Contact form: click here
Phone: +44 747 346 3562
Company number: 77694420
Customer service: Monday to Friday between 9:00 am to 5:00 pm.