Shipping policy

Shipping Policy

About Us

Nextecomm LLC ("we," "us," or "our") operates the website www.olivia-wears.store (the "Website") for Olivia Wears. We are committed to providing a smooth, reliable, and transparent shipping experience for all of our customers.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders, with no minimum purchase required.

Shipping Destinations

  • Worldwide Shipping: We currently ship to customers worldwide.
  • Future Expansion: We are continually evaluating opportunities to expand and improve our shipping network.

Order Processing

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
  • Order Cut-Off Time: Orders placed before 10:00 PM (GMT+01:00) Central European Time (Amsterdam) are processed the same business day. Orders placed after this time will be processed on the next business day.
  • Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Times

  • Estimated Delivery: Most orders are delivered within 6–9 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other circumstances beyond our control.

Shipping Carriers

We work with trusted international shipping providers, including:

  • DHL
  • FedEx
  • Other reliable courier partners, depending on your location

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details so you can monitor your package throughout delivery.

Lost or Damaged Shipments

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item(s) and packaging so we can resolve the issue promptly.

Lost Orders

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Returns

For information on returning an item, including eligibility, instructions, and refund processing, please refer to our Return Policy.

Contact Us

If you have further questions or require assistance with returns or refunds, please reach out:

Website name: olivia-wears.store
Company name: Nextecomm LLC
Address: 1095 Sugar View Dr STE 500 Sheridan Wyoming 82801, 

E-Mail: hey@olivia-wears.com
Contact form: click here
Phone: +1 (563)839-3812
Customer service: Monday to Friday between 9:00 am to 5:00 pm.