Refund policy

Return Policy

Return Eligibility

We offer returns under the following conditions:

  • Return period: Items can be returned within 30 days of delivery.
  • Condition of the items: Items must be in their original, unused condition with all tags attached and in their original packaging.
  • Proof of purchase: A receipt or proof of purchase is required for all returns.
  • Exceptions: Certain products, such as custom-made or personalized items and hygiene products (e.g., underwear), are non-returnable unless they are unopened and unused.

Return Instructions

To arrange a return, please follow these steps:

  1. Contact Customer Service: Send an email to hey@olivia-wears.store with your order number, the reason for the return, and, if applicable, photos as proof.

  2. Receive Return Authorization: Our team will review your request and send you a return authorization along with detailed return instructions.

  3. Pack Your Return: Securely pack the item, including all tags and the original packaging, and include the return authorization.

  4. Ship the Return: Use a reliable shipping service with tracking. Return shipping costs and any customs fees are the responsibility of the customer unless the item is defective or incorrect, in which case Olivia Wears will cover these costs.

Refund Policy

  • Refund Approval: Once we receive and inspect your return, we will notify you of the approval status within 7 business days.
  • Processing Time: Approved refunds will be processed within 10 business days using your original payment method. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once your refund has been processed.

If you do not receive your refund within the expected timeframe, please contact your bank first. If you still need assistance, contact us at hey@olivia-wears.store.

Exchanges

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we will cover the return shipping costs for eligible exchanges.

If you ordered the wrong size, please complete the standard return process and place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a free return and offer either a replacement or a full refund.
  • Incorrect Item Received: If you receive the wrong item, please contact us immediately. We will cover the return shipping costs and send the correct item as soon as possible.
  • Lost Packages: If your package does not arrive within the expected delivery timeframe, please contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be requested and shipped within 30 days of receiving your order.
  • Inspection Period: Returns are inspected within 7 business days of receipt.
  • Refund Processing: Refunds are issued within 10 business days after inspection using the original payment method.

Return Address

Please send approved returns to:

1095 Sugar View Dr STE 500 Sheridan Wyoming 82801

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Email: hey@olivia-wears.com
Phone: +1 (563)839-3812
Address: 1095 Sugar View Dr STE 500 Sheridan Wyoming 82801

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at hey@olivia-wears.com

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
  • Inspection Period: Once received, returns are inspected within 7 business days.
  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

 

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

Website name: olivia-wears.store
Company name: Nextecomm LLC
Address: 1095 Sugar View Dr STE 500 Sheridan Wyoming 82801, 

E-Mail: hey@olivia-wears.com
Contact form: click here
Phone: +1 (563)839-3812
Customer service: Monday to Friday between 9:00 am to 5:00 pm.